With the recent implementation of ChatGPT in business, it seems that computers are replacing human jobs by the minute. Suddenly, positions which historically required human operation are being dissolved and eliminated, one by one. From media and tech to graphic design, the labor trends are pointing to a future of greater automation across the board. By 2030, an estimated 30% of work hours in the U.S. could be automated by AI as predicted by a McKinsey analysis. However, ChatGPT isn’t without its faults. Users have found errors with bots producing misinformation, and the system incorrectly solving basic math problems. While ChatGPT seems to have infinite knowledge about anything from calculus to HollyWood to zoology, there are several things it cannot replace. 


  • AI Will Never Replace the Need for Human Connection 

As intelligent as artificial intelligence may be, it cannot replace authentic human connection. The warm feelings of handshakes, pats on the back, and “nice work!” bring cannot be encoded. AI, as advanced as it may become in the next decade, cannot replace the need for workplace community and connection. A study by Harvard revealed that individuals who felt community at work were 58% more likely to thrive in their workplace, and 66% more likely to stay with that organization. AI might be able to automate tasks at work, but it cannot fill the void for human interaction. 


  • AI Cannot Properly Interpret the Depth of Human Emotions

Though artificial intelligence is adept at recognizing and categorizing emotions, it is unable to properly interpret emotions because of social, cultural, and personal differences between individuals. In an article from Wired, writer Pragya Agarwal explains the limitations of AI’s emotional understanding. For example, AI robots can recognize an individual is crying–but they cannot accurately explain or categorize why. Another example is how individuals, women more so than men, learn to mask their emotions, especially ones that have negative connotations. Humans express emotions in a learned fashion, not typically spontaneous expression. With that in mind, it adds another dimension to AI’s inability to properly interpret the emotions of an individual. 


  • AI Cannot Substitute for Human Intuition and Creativity 

In the last several years AI art, particularly in the world of graphic design, has dramatically changed the world of creativity. Now, artists are questioning the boundaries of art created by robots, and if it has the potential to change art as a whole. In a blogpost by artist Justin Vorndran, he writes Replacing a person with an AI removes much of the risk that comes with their unique personhood and style. However, we also further a culture bankrupt of new ideas, one that stifles any opportunity for making a living as a creative — as a human being.” The bottom line is: AI does not possess the capability to be a unique individual person, it can only copy what it sees in the world. In the same way, AI does not possess original creativity. Though it can create “original” art by piecing together what it sees and understands, it cannot replicate human intuition. 


While artificial intelligence like ChatGPT has reshaped industries, its capabilities fall short in three areas. First, AI cannot replicate or replace the genuine connections fostered through human interactions. Workplace satisfaction and loyalty revolves around meaningful relationships that co-workers develop with each other. Second, AI cannot fully understand the nuanced interpretations of human emotions shaped by personal experiences and worldview. Last, but not least, AI cannot replicate the innate human intuition and creativity. The best attempt AI can do is reproduce what it already knows and has access to. In the coming years, there is no question that artificial intelligence will begin to replace jobs. But AI will never replace the delicate intricacies of human ingenuity and originality. 


Learn more about how Creative Connection uses a balanced approach to AI that promotes colleague relationship growth and also incorporates automated tasks. Contact us today!


Written by Madi Olejnicak, Communications Director